Privacy Policy

Privacy Policy for SMS Marketing

Effective Date:10/04/2024

At FrancisLorraine, we are committed to protecting your privacy and ensuring your information is handled responsibly. This Privacy Policy explains how we collect, use, share, and protect your information in compliance with The Campaign Registry (TCR) guidelines and applicable privacy laws, particularly in relation to SMS communication.

1. Information We Collect When you opt-in to receive SMS messages from [Your Company Name], we may collect the following information:

• Phone      Number: To deliver SMS messages to your device.
• Opt-in/Opt-out      Preferences: We track your subscription status (whether you have opted in or out of receiving messages).
• Message Logs: Records of interactions, including the date, time, and content of messages sent or received.
• Consent Data: Documentation showing that you have given express consent to receive SMS messages from us.

We do not collect or store sensitive personal information via SMS, such as financial information or social security numbers.

2. How We Use Your Information We use the information collected to:

• 9. Contact UsIf you have any questions or concerns regarding this Privacy Policy or our SMS practices, please get in touch wit us at: info@francislorraine.com
• Manage opt-in/opt-out preferences to ensure compliance with TCR regulations.
• Ensure that our SMS campaigns are relevant and effective by analyzing message logs and delivery rates.
• Comply with applicable legal and regulatory requirements, including TCR guidelines.

3. Opting In and Out

• Opting In: You will receive SMS messages from us only if you have provided express written consent by opting in. Opt-in methods may include texting a keyword to a short code, filling out a web form, or any other clear, affirmative action.
• Opting Out: You can opt out of receiving messages at any time by texting “STOP” to [Your Short Code] or following any opt-out instructions included in the SMS message. After opting out, you will no longer receive promotional SMS communications from us.

4. Sharing of Information We do not sell, rent, or share your personal information with third parties for their own marketing purposes. However, we may share your information with:

• Service Providers: Trusted third-party vendors who assist us in delivering SMS messages (e.g., SMS platform providers, telecommunication carriers).
• Compliance Partners: Partners who assist us in adhering to TCR guidelines and other regulatory requirements.
• Legal Compliance: We may disclose your information to comply with legal obligations or requests from law enforcement agencies.
• We do not pass any individual's consent to receive SMS from Francis Lorraine Inc. to any third party. We do not share phone numbers with third parties and affiliate marketing for the purpose of allowing those third parties to send SMS

5. Data SecurityWe take reasonable steps to protect your information from unauthorized access, disclosure, alteration, and destruction. We use encryption and other security technologies to safeguard the transmission and storage of SMS data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Data RetentionWe retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory obligations. Specifically, we retain opt-in/opt-out data and message logs in accordance with TCR compliance requirements.

7. Your Rights

• You have the right to access, correct, or delete personal information that we hold.
• You may opt out of SMS communications at any time by following the instructions provided in each message or contacting us directly.
• You have the right to file a complaint with regulatory authorities if you believe your rights have been violated.

8. Changes to this Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically.

9. Contact UsIf you have any questions or concerns regarding this Privacy Policy or our SMS practices, please contact us at:h

FrancisLorraine, Inc. 

info@francislorraine.com